GLOBAL AI CENTER

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The AI Agent Architect

Enterprise-Specific AI Projects

1. Overview

Focus

End-to-end voice-based AI systems, agent-driven workflows, and multimodal customer experiences designed for a specific enterprise use case.

Objective

This AI initiative enables leaders and cross-functional teams to design, build, and deploy enterprise-ready voice AI agents—from core technical principles and knowledge integration to action-capable, agentic systems with seamless human handover.

Target Audience

Interdisciplinary teams from:

Operations

Sales

IT

Management

Prerequisites

Basic understanding of digital business processes

No programming skills required

Interest in AI-powered customer and enterprise solutions

2. Program Structure

The program is designed as a three-day intensive format combining theory, live demonstrations, and hands-on labs, followed by one to three months of applied implementation.

Day 1: Foundations

From Theory to Voice 

Architecture

Overall Goal

Demystify AI mechanisms and build the first functional voice-based AI agent.

Morning: AI Fundamentals & Market Context

Session 1: AI, Language Models, and the Multimodal Shift

Topics include:

How large language models work

Tokenization, probabilistic models, and next-word prediction

Differences between text-, voice-, and video-based AI

Real-time processing, latency, and conversational turn-taking

Why traditional chatbots fail in voice scenarios

Prompt design principles

A structured framework covering persona, context, task, and output format

Exercise: The Hallucination Trap

Participants intentionally generate incorrect AI outputs through poorly structured prompts and then correct them using systematic prompt design techniques.

Session 2: The Enterprise Voice AI Stack

Topics include:

Reference architecture of a voice AI system

Core components (reasoning, speech input, speech output)

Orchestration and system coordination

Tool selection strategies

Voice user experience design

Interruptibility, emotional tone, and conversational flow

Afternoon: First Live Build

Lab 1: Logic and Conversation Design

Goal: Model a customer-service triage flow without code.

Activities:

Building decision trees

Defining optimal conversation paths

Handling edge cases such as unclear input or human escalation requests

Lab 2: First Live Call

Goal: Connect the voice agent to a real telephone environment.

Activities:

Linking conversational logic to a voice engine

Deploying a live phone number

Testing latency, interruptions, and real user interaction

Day 2: The Brain

Knowledge Bases and Action-Capable Agents

Overall Goal

Evolve from scripted bots to data-driven, tool-enabled agents capable of reasoning and action.

Morning: Knowledge Integration

Session 3: Enterprise Data and Accuracy

Topics include:

The hallucination problem in language models

Risks of unrestricted model outputs in regulated environments

Retrieval-based techniques to constrain answers to internal documents

Case study demonstrating fully accurate responses to compliance-related questions

Lab 3: The Policy Expert Agent

Scenario: Internal HR or IT support.

Activities:

Uploading internal documentation

Configuring accuracy and response controls

Testing with detailed, document-specific questions

Afternoon: Agentic AI and Integrations

Session 4: Agents That Take Action

Topics include:

Transition from conversational AI to agentic AI

Tool access (e.g., calendars, customer records, messaging systems)

End-to-end workflows from voice input to real-world actions

Lab 4: Workflow Integration Workshop

Scenario: Lead capture or appointment scheduling.

Activities:

Connecting the voice agent to automation tools

Passing structured data such as names and email addresses

Automatically creating internal records

Optional: sending confirmation messages to callers

Day 3: Multimodal Experiences & Capstone Project

Overall Goal

Add visual layers, implement human handover, and solve real enterprise problems.

Morning: Hybrid Models and Visual AI

Session 5: Human Handover (“Soft Landing”)

Topics include:

Limits of AI systems

Detection of sentiment such as frustration or anger

Automatic escalation to human agents when needed or requested

Session 6: Visual Representation of AI

Topics include:

Use of video-based AI avatars

Applications in training, onboarding, and personalized sales

Micro Lab

Participants create a short video follow-up summarizing a previously built voice interaction.

Afternoon: 

Department-Focused Solution Hackathon

Lab 5: Capstone Projects (Group Work)

Teams are organized by department:

Sales

Outbound qualification agent

Automated lead calls

Interest discovery and record updates

Operations / IT

Triage agent

Support ticket intake

Knowledge base queries

Automated ticket creation for unresolved cases

Management

Internal analytics agent

Voice-based access to quarterly and company reports

3. Conclusion

Final Demo Day

Presentation of all capstone solutions

Discussion of architectural, user experience, and business decisions

Evaluation based on real-world relevance, scalability, and enterprise value

Program Outcomes

Participants leave with:

A deep understanding of modern enterprise voice AI architectures

Multiple production-ready prototypes

The ability to deploy AI agents strategically, technically, and organizationally within an enterprise

Apply to join:

training@bhbai.com

Curated by:

Charmaine Edar

© NobleProg in collaboration with BHBAI.

All rights reserved.

GAIC CAREERS

GAIC Boracay is actively recruiting AI talent, executives, and professionals around the world. If you receive a BHBAI career opportunity, it will come exclusively from a talent agency we work with or from our employer of record. They may also contact you on LinkedIn. To verify the authenticity of an offer, please email verify@bhbai.com.

Candidates in the Philippines may contact our authorized recruitment offices and local agents in Angeles City, Bacolod City, Baguio City, Bonifacio Global City, Cagayan de Oro, Clark, Davao, Dumaguete City, General Santos City, Iloilo City, Makati City, Subic Bay, Olongapo, Tacloban, and at Michelin-Starred Restaurants (EPA:ML — a BHI50 Enterprise), or contact student leaders at select universities and colleges across the Philippines. Our agents also recruit on LinkedIn. For verification, please email ph@bhbai.com.

If you wish to submit your resume through GAIC's automated AI career opportunity system, you may email it to careers@bhbai.com. You will not receive a reply unless we select your application. 

Terms & Privacy

Planned Global AI Center and Luxury Residences in Boracay and Along The Caticlan Coast

The following Chairpersons and Chief Executive Officers represent enterprises that are constituents of the BHI50™ Index. Their grouping reflects index-based alignment and long-term institutional relevance, not the creation of a decision-making body or commercial forum. Participation acknowledges shared inclusion within an AI-governed reference framework designed to enhance transparency, intelligence, and long-term shareholder value across global enterprises.

SECRETARIAT@BHBAI.COM

DIGITAL INCOME TAX EXEMPTION FOR FOREIGN CITIZENS

BHBAI, based on Philippine tax guidance and Executive Order No. 86 signed by President Ferdinand R. Marcos, Jr., concludes that the new Philippine Digital Nomad Visa permits tax-exempt work by international AI experts and other professionals, including work performed jointly with Filipino BPO employees for foreign entities, without restricting the location where such collaboration may occur.

Relying on this framework, BHBAI is preparing the opening of the "Global AI Center" (GAIC) in Boracay under Philippine leadership—a shared platform for all BHI500 index enterprises to accelerate enterprise AI deployment while significantly minimizing costs.

BHBAI is also planning a coastal development near Caticlan Airport as part of the future expansion of the GAIC into a long-term AI Technology Park, envisioned as a hub where an international and Filipino community can grow together to lead the AI revolution in the Philippines.

In addition, BHBAI is announcing "Pure Air Boracay", a luxury residential development designed for international and Filipino AI and IT professionals seeking to purchase high-end homes and condominiums with private beach access.

BHBAI is hosting international conferences in Boracay and is offering office space to AI and BPO partners at the GAIC, followed by a ground-up development to attract both international and Filipino talent invited to relocate to Boracay and the coastal area near Caticlan.

Eligible Countries of Citizenship

The Philippines offers its Digital Nomad Visa to citizens of countries with a similar program for Filipino citizens.

The following list of countries is based on our current understanding of reciprocal programs:

Albania, Anguilla, Antigua & Barbuda, Argentina, Armenia, Austria, Bahamas, Barbados, Belize, Bermuda, Brazil, Bulgaria, Cape Verde (Cabo Verde), Chile, Colombia, Costa Rica, Croatia, Czechia, Cyprus, Dominica, Dominican Republic, Ecuador, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Indonesia (incl. Bali pathways), Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mauritius, Mexico, Montenegro, Morocco, Netherlands, New Zealand, Panama, Peru, Portugal, Romania, Seychelles, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, and Uruguay.

Please note that further Philippine tax exemptions are available to citizens of other countries, including the United States and Canada — most importantly those applicable to dividends, royalties, and other foreign-sourced income.

Immigration Disclaimer

BHBAI does not provide any guarantees for the accuracy of this immigration information under the current program. Please consult an immigration attorney for detailed verification.

Legal, Tax, and Financial Disclaimer

This Development Project and any related materials are provided for informational purposes only and do not constitute legal, tax, or financial advice. BHBAI’s interpretation of Executive Order No. 86 and related Philippine tax regulations reflects its current understanding and is not a substitute for professional guidance. All participating entities, including prospective partners and foreign professionals, are solely responsible for obtaining independent legal and tax counsel to ensure compliance with all applicable laws and regulations in their respective jurisdictions. BHBAI makes no representations or warranties regarding tax treatment, immigration status, or the creation of permanent establishment under local or international law.

About The Global AI Center, Boracay (GAIC)

The Global AI Center (GAIC) is the world's first AI-focused facility on an island. The real estate development located in Boracay, Philippines provides state-of-the-art office spaces, collaborative environments, and nearby luxury residences for international AI experts and Filipino professionals. Designed as a hub for innovation, GAIC supports AI deployment for BHI500 Index Enterprises, hosts international conferences, and fosters a thriving community in the heart of Boracay’s White Beach area, voted Best Beach in the World by Condé Nast. 

WHITE BEACH BORACAY

Request an Invitation

Harald Wagner

GAIC Coordinator

haraldw@bhbai.com

www.bhbai.com/gaic

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